Make a Claim

In the event of a claim, please contact your broker to lodge a claim or simply access our Online Claim Notification Form by selecting the relevant option below.

TO ALLOW US TO SETTLE YOUR CLAIM AS QUICKLY AND EFFICIENTLY AS POSSIBLE PLEASE:

  • ensure damaged items are available for inspection if needed and take photos if possible.
  • obtain a detailed repair report to confirm the cause of damage and if the item can be repaired or not.
  • provide proof of ownership for lost items, such as receipts, photos, manufacturers’ booklets, etc.
  • provide a quote for the repairs/replacement of the damaged item.
  • report all stolen items to the Police.
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Policies incepting on or after 1 April 2018 will be issued by Calibre Commercial Insurance Pty Ltd (ABN 86 603 039 023, AFSL 474540) (‘Calibre Insurance’), acting under a binder as agent for the insurer The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473, AFSL 241436) (‘Hollard’).

Policies incepted on or before 31 March 2018 are issued by Calibre Commercial Insurance Pty Ltd (ABN 86 603 039 023, AFSL 474540) (‘Calibre Insurance’), acting under a binder as agent for the insurer Great Lakes Insurance SE (ARBN 127 740 532, ABN 18 964 580 576, AFSL 318603) trading as Great Lakes Australia (‘GLA’). Great Lakes Australia SE is a Limited Liability Company incorporated in Germany.