Claims advice for clients


Calibre Insurance policy holders affected by claim events are encouraged to contact their broker or call Calibre Insurance on 1300 306 226.

You can also lodge your claim online.

Policyholders should start itemising their contents and take photos of the damage sustained where possible.

If we are unable to answer your call please leave a message with your contact details and policy number, and we will return your call as soon as possible.

Emergency Contact

For help in an emergency please contact your local SES (State Emergency Service) on 132 500.


The following services are available to policyholders in the event of a claim:

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Personal Details

Policyholders are advised not to give out personal details especially banking details unless speaking to a Calibre Insurance representative. If they are in doubt they should request a call back from one of our Calibre Insurance claims staff.

Clients with Special Needs

If you have any special needs or you are suffering from financial difficulties as a result of the catastrophe please do not hesitate to raise this with us so that we can provide the most appropriate response and support.